Studio Policies & Terms

These policies apply to all services provided at Defined Beauty.

By booking an appointment, you acknowledge and agree to the following terms.

Deposits

A non-refundable deposit is required to secure all appointments. Deposits are deducted from the total cost of your treatment on the day of your appointment.

Deposits are used to cover administrative time, preparation, and reserved appointment space.

Cancellations & Rescheduling

  • A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.

  • Cancellations or reschedules made with less than 48 hours’ notice will result in forfeiture of the deposit.

  • Cancellations made with 12 hours’ notice or less, or failure to attend your appointment, will result in the full treatment fee being charged.

Rescheduling requests must be received within business hours and confirmed by the studio to be valid.

No-Shows

Failure to attend your appointment without notice is considered a no-show.

  • No-shows will be charged the full treatment fee.

  • Future bookings may require prepayment or may be declined at the studio’s discretion.

Late Arrivals

Please arrive on time to ensure your treatment can be carried out safely and in full.

  • Arrivals 10 minutes or more late may result in the appointment being shortened, cancelled, or treated as a no-show.

  • If an appointment cannot proceed due to lateness, the full treatment fee will be charged.

  • Rebooking will be subject to availability and may require a new deposit.

Refund Policy

Due to the nature of beauty and cosmetic services:

  • No refunds are provided once a service has been performed.

  • Any concerns must be raised within 48 hours of your appointment for assessment.

  • Any follow-up or corrective treatment, where appropriate, is offered at the discretion of Defined Beauty.

Aftercare Responsibility

Clients are required to follow all pre-care and aftercare instructions provided.

Defined Beauty is not responsible for unsatisfactory results, reduced longevity, or complications arising from:

  • failure to follow aftercare

  • lifestyle factors

  • skin or enamel response

  • external treatments or products used without approval

Eligibility & Health Disclosure

Clients must meet the eligibility requirements for their chosen service and disclose all relevant medical, skin, dental, or health information prior to treatment.

Defined Beauty reserves the right to decline or reschedule treatment if it is deemed unsafe or unsuitable to proceed.

Hygiene & Safety

Defined Beauty follows strict hygiene and safety protocols. All tools and equipment are sanitised, sterilised, or single-use as required to ensure a safe and professional environment

Agreement

By booking an appointment at Defined Beauty, you confirm that you have read, understood, and agreed to these Studio Policies & Terms.